The Goods and Services Tax reform, or GST, was given the nod by both houses of the Parliament, after a 16-year talkathon came to a conclusion on August 8th. Many believe this is a major reform which, if implemented correctly, could tip the scales in favor of India’s growing economy. Following the decision, in order to put the registration and reporting processes online, the government has proposed a massive upgrade in the IT infrastructure. In order to help businesses comply with the new GST laws, the first and most important step is to make it easy to follow those rules. The GST was proposed to make tax laws much simpler; it only makes sense that the registration process is equally easy to follow. To make a good first impression on a newer generation of business owners, who are accustomed to well-designed forms, the registration process–from the initial signup to annual renewals–needs to be an easy and hassle-free experience. Keep in mind, however, that it’s not enough to just create an aesthetically pleasing form; what matters more is its usability. I’m of the opinion that a good form should speak to the user and hold their hand along the way. It’s Additionally, it should always be in conversation with the user–and like any meaningful conversation, there should be a logical flow of communication between the system and the user.