/* EnquiryGate lightweight global Messenger */

.eg-messenger {
    --eg-primary: #ff4f3d;
    --eg-primary-dark: #e83b2c;
    --eg-text: #252238;
    --eg-muted: #77758a;
    --eg-border: #e8e7ee;
    --eg-surface: #ffffff;
    --eg-background: #f7f7fa;
    --eg-success: #12bf83;
    --eg-danger: #dc3545;
    font-family: inherit;
}

    .eg-messenger [hidden] {
        display: none !important;
    }

/* Floating button */

.eg-messenger-toggle {
    position: fixed;
    right: 24px;
    bottom: 24px;
    z-index: 1055;
    width: 58px;
    height: 58px;
    padding: 0;
    border: 0;
    border-radius: 18px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: linear-gradient( 135deg, var(--eg-primary), #ff6548 );
    box-shadow: 0 12px 30px rgba(255, 79, 61, 0.32);
    cursor: pointer;
    transition: transform 0.18s ease, box-shadow 0.18s ease, background-color 0.18s ease;
}

    .eg-messenger-toggle:hover {
        color: #fff;
        transform: translateY(-2px);
        box-shadow: 0 16px 35px rgba(255, 79, 61, 0.4);
    }

    .eg-messenger-toggle:active {
        transform: translateY(0);
    }

    .eg-messenger-toggle:focus-visible,
    .eg-messenger-icon-button:focus-visible,
    .eg-messenger-composer button:focus-visible,
    .eg-messenger-toast:focus-visible {
        outline: 3px solid rgba(255, 79, 61, 0.25);
        outline-offset: 3px;
    }

.eg-messenger-badge {
    position: absolute;
    top: -7px;
    right: -7px;
    min-width: 23px;
    height: 23px;
    padding: 0 6px;
    border: 3px solid #fff;
    border-radius: 999px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: var(--eg-danger);
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    line-height: 1;
}

/* Messenger panel */

.eg-messenger-panel {
    position: fixed;
    right: 24px;
    bottom: 94px;
    z-index: 1054;
    width: min(390px, calc(100vw - 32px));
    height: min(610px, calc(100vh - 130px));
    overflow: hidden;
    border: 1px solid var(--eg-border);
    border-radius: 22px;
    background: var(--eg-surface);
    box-shadow: 0 22px 65px rgba(31, 27, 49, 0.2);
    animation: egMessengerOpen 0.18s ease-out;
}

@keyframes egMessengerOpen {
    from {
        opacity: 0;
        transform: translateY(10px) scale(0.98);
    }

    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

/* Header */

.eg-messenger-header {
    height: 72px;
    padding: 14px 16px 14px 19px;
    border-bottom: 1px solid var(--eg-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    background: #fff;
}

.eg-messenger-header-copy {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

    .eg-messenger-header-copy strong {
        overflow: hidden;
        color: var(--eg-text);
        font-size: 18px;
        font-weight: 700;
        line-height: 1.25;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    .eg-messenger-header-copy small {
        overflow: hidden;
        color: var(--eg-muted);
        font-size: 12px;
        line-height: 1.3;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

.eg-messenger-header-actions {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    gap: 5px;
}

.eg-messenger-icon-button {
    width: 38px;
    height: 38px;
    padding: 0;
    border: 0;
    border-radius: 12px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #656276;
    background: transparent;
    cursor: pointer;
}

    .eg-messenger-icon-button:hover {
        color: var(--eg-primary);
        background: #fff1ef;
    }

/* Views */

.eg-messenger-view {
    height: calc(100% - 72px);
    background: var(--eg-background);
}

/* Search */

.eg-messenger-search {
    height: 66px;
    margin: 0;
    padding: 12px 16px;
    border-bottom: 1px solid var(--eg-border);
    display: flex;
    align-items: center;
    gap: 9px;
    background: #fff;
    color: var(--eg-muted);
}

    .eg-messenger-search input {
        width: 100%;
        height: 42px;
        min-width: 0;
        padding: 0 14px 0 0;
        border: 0;
        outline: 0;
        color: var(--eg-text);
        background: transparent;
        font: inherit;
        font-size: 14px;
    }

        .eg-messenger-search input::placeholder {
            color: #aaa8b5;
        }

/* Conversation list */

.eg-messenger-conversation-list {
    height: calc(100% - 66px);
    padding: 10px;
    overflow-x: hidden;
    overflow-y: auto;
    overscroll-behavior: contain;
    scrollbar-width: thin;
    scrollbar-color: #cfced7 transparent;
}

.eg-messenger-empty {
    min-height: 170px;
    padding: 30px 22px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--eg-muted);
    font-size: 14px;
    line-height: 1.5;
    text-align: center;
}

/* These classes will be used by JavaScript in the next step */

.eg-conversation {
    width: 100%;
    min-height: 70px;
    margin: 0 0 6px;
    padding: 10px;
    border: 0;
    border-radius: 15px;
    display: flex;
    align-items: center;
    gap: 11px;
    color: inherit;
    background: transparent;
    text-align: left;
    cursor: pointer;
}

    .eg-conversation:hover,
    .eg-conversation.is-active {
        background: #fff;
        box-shadow: 0 5px 18px rgba(40, 35, 65, 0.07);
    }

.eg-conversation-avatar,
.eg-chat-avatar {
    position: relative;
    flex: 0 0 auto;
    width: 46px;
    height: 46px;
    overflow: hidden;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: linear-gradient(135deg, #ff7968, var(--eg-primary));
    font-size: 15px;
    font-weight: 700;
}

    .eg-conversation-avatar img,
    .eg-chat-avatar img {
        width: 100%;
        height: 100%;
        object-fit: cover;
    }

.eg-conversation-body {
    min-width: 0;
    flex: 1 1 auto;
}

.eg-conversation-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}

.eg-conversation-name {
    overflow: hidden;
    color: var(--eg-text);
    font-size: 14px;
    font-weight: 700;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.eg-conversation-time {
    flex: 0 0 auto;
    color: #aaa8b5;
    font-size: 10px;
}

.eg-conversation-preview {
    margin-top: 3px;
    overflow: hidden;
    color: var(--eg-muted);
    font-size: 12px;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.eg-conversation-unread {
    flex: 0 0 auto;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: 999px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: var(--eg-primary);
    font-size: 10px;
    font-weight: 700;
}

/* Messages */

.eg-messenger-messages {
    height: calc(100% - 66px);
    padding: 17px 14px;
    overflow-x: hidden;
    overflow-y: auto;
    overscroll-behavior: contain;
    display: flex;
    flex-direction: column;
    gap: 8px;
    scrollbar-width: thin;
    scrollbar-color: #cfced7 transparent;
}

.eg-message-row {
    width: 100%;
    display: flex;
}

    .eg-message-row.is-mine {
        justify-content: flex-end;
    }

.eg-message-bubble {
    max-width: 78%;
    padding: 9px 12px;
    border-radius: 16px 16px 16px 5px;
    color: var(--eg-text);
    background: #fff;
    box-shadow: 0 3px 12px rgba(32, 29, 48, 0.06);
    font-size: 13px;
    line-height: 1.45;
    overflow-wrap: anywhere;
    white-space: pre-wrap;
}

.eg-message-row.is-mine .eg-message-bubble {
    border-radius: 16px 16px 5px 16px;
    color: #fff;
    background: var(--eg-primary);
}

.eg-message-time {
    display: block;
    margin-top: 4px;
    color: rgba(119, 117, 138, 0.8);
    font-size: 9px;
    text-align: right;
}

.eg-message-row.is-mine .eg-message-time {
    color: rgba(255, 255, 255, 0.8);
}

/* Composer */

.eg-messenger-composer {
    height: 66px;
    padding: 10px 12px;
    border-top: 1px solid var(--eg-border);
    display: flex;
    align-items: center;
    gap: 8px;
    background: #fff;
}

    .eg-messenger-composer input {
        min-width: 0;
        height: 44px;
        flex: 1 1 auto;
        padding: 0 15px;
        border: 1px solid var(--eg-border);
        border-radius: 999px;
        outline: 0;
        color: var(--eg-text);
        background: #fafafd;
        font: inherit;
        font-size: 14px;
    }

        .eg-messenger-composer input:focus {
            border-color: rgba(255, 79, 61, 0.6);
            background: #fff;
            box-shadow: 0 0 0 3px rgba(255, 79, 61, 0.1);
        }

    .eg-messenger-composer button {
        flex: 0 0 auto;
        width: 44px;
        height: 44px;
        padding: 0;
        border: 0;
        border-radius: 50%;
        display: inline-flex;
        align-items: center;
        justify-content: center;
        color: #fff;
        background: var(--eg-primary);
        cursor: pointer;
    }

        .eg-messenger-composer button:hover {
            background: var(--eg-primary-dark);
        }

        .eg-messenger-composer button:disabled {
            cursor: wait;
            opacity: 0.65;
        }

/* Incoming message toast */

.eg-messenger-toast {
    position: fixed;
    right: 24px;
    bottom: 94px;
    z-index: 1056;
    width: min(350px, calc(100vw - 32px));
    padding: 12px;
    border: 1px solid var(--eg-border);
    border-radius: 17px;
    display: flex;
    align-items: center;
    gap: 11px;
    color: var(--eg-text);
    background: #fff;
    box-shadow: 0 16px 45px rgba(31, 27, 49, 0.18);
    text-align: left;
    cursor: pointer;
    animation: egMessengerToastOpen 0.2s ease-out;
}

@keyframes egMessengerToastOpen {
    from {
        opacity: 0;
        transform: translateY(12px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.eg-messenger-toast-avatar {
    flex: 0 0 auto;
    width: 42px;
    height: 42px;
    overflow: hidden;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    background: var(--eg-primary);
    font-size: 14px;
    font-weight: 700;
}

    .eg-messenger-toast-avatar img {
        width: 100%;
        height: 100%;
        object-fit: cover;
    }

.eg-messenger-toast-content {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 3px;
}

    .eg-messenger-toast-content strong,
    .eg-messenger-toast-content small {
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    .eg-messenger-toast-content strong {
        font-size: 13px;
    }

    .eg-messenger-toast-content small {
        color: var(--eg-muted);
        font-size: 12px;
    }

/* Loading state */

.eg-messenger-loading {
    min-height: 170px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--eg-muted);
    font-size: 13px;
}

    .eg-messenger-loading::before {
        width: 18px;
        height: 18px;
        margin-right: 9px;
        border: 2px solid #dedde5;
        border-top-color: var(--eg-primary);
        border-radius: 50%;
        content: "";
        animation: egMessengerSpin 0.7s linear infinite;
    }

@keyframes egMessengerSpin {
    to {
        transform: rotate(360deg);
    }
}

/* Tablet and mobile */

@media (max-width: 767.98px) {
    .eg-messenger-toggle {
        right: 16px;
        bottom: 18px;
        width: 54px;
        height: 54px;
        border-radius: 17px;
    }

    .eg-messenger-panel {
        right: 10px;
        bottom: 82px;
        width: calc(100vw - 20px);
        height: min(620px, calc(100dvh - 100px));
        border-radius: 20px;
    }

    .eg-messenger-toast {
        right: 10px;
        bottom: 82px;
        width: calc(100vw - 20px);
    }
}

@media (max-width: 420px) {
    .eg-messenger-panel {
        right: 0;
        bottom: 0;
        width: 100vw;
        height: 100dvh;
        border: 0;
        border-radius: 0;
    }

        .eg-messenger-panel:not([hidden]) ~ .eg-messenger-toast {
            display: none !important;
        }

    .eg-message-bubble {
        max-width: 84%;
    }
}

/* Prevent printing Messenger controls */

@media print {
    .eg-messenger {
        display: none !important;
    }
}
.eg-message-row.is-pending {
    opacity: 0.7;
}

.eg-message-row.is-failed .eg-message-bubble {
    border: 1px solid #dc3545;
}

.eg-message-row.is-failed .eg-message-time {
    color: #dc3545;
}